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FAQ
Frequently Asked Questions
Find clear answers on devices, subscription plans, recording use, shipping, and account support.
Orders & Shipping
Where do orders ship from?
How long does shipping take?
Do you ship internationally?
Can I change or cancel my order?
Products & Authenticity
Is the merch official?
Will the packaging be the original Weverse box?
What if my item is sold out?
Returns & Exchanges
What is your return policy?
My order arrived damaged — what do I do?
Account & Payment
Do I need an account to order?
What payment methods do you accept?